Terms of service

Last updated: 8 October 2026

These terms apply to XCOTA, the service at xcota.eu, operated by XCOTA, Romania (“XCOTA”, “we”). Contact: hello@xcota.eu. By creating an account or paying for a plan you accept these terms.

1. About the service

XCOTA asks AI assistants (ChatGPT, Claude, Gemini and Perplexity) the questions your buyers ask, through the providers’ official programming interfaces, and reports whether the answers name, cite and recommend your brand. It scores the results, checks your website and gives you a ranked list of suggested fixes. Depending on your plan, it also writes content briefs.

XCOTA is for businesses only: companies, sole traders and freelancers acting for their business. We do not contract with consumers. By creating an account you confirm that you act for a business.

2. Plans and prices

• Starter, €49 per month: 1 brand, 50 buyer questions, weekly scans, 3 competitors.
• Growth, €149 per month: 3 brands, 250 buyer questions, daily scans, 10 competitors, sources map and content briefs.
• Agency, €399 per month: 15 brands, 1,000 buyer questions, daily scans, 10 competitors per brand, sources map, content briefs and priority support.
• Enterprise: on request, by written offer.

Prices are in euro. If VAT applies to your order, it is shown at checkout before you pay. Engines are included only when they are available through their providers; we may add, replace or remove AI assistants when providers change their services.

3. Billing periods and discounts

You can pay for 1 month, 3 months (5% off) or 12 months (the price of 10 months). The price you paid stays the same until the end of the period you paid for.

4. Payment and activation

You pay through PayPal, with a PayPal account or a card. We never see or store your card details. There are no automatic charges and no automatic renewal: you start every payment yourself.

We activate your plan after the payment arrives, usually within a few hours and at the latest within 1 business day. Your period starts on activation. We remind you by email 7 days and 1 day before it ends. When a period ends and you do not renew, scanning stops and your reports stay in your account.

5. Cancellation, withdrawal and refunds

Because there is no automatic renewal, you cancel simply by not renewing. You can also ask us to close your account at any time.

As XCOTA is a business service, the 14-day withdrawal right for consumers does not apply. Paid periods are not refunded in part, except where the law requires it or where we could not provide the service through our fault. If XCOTA does not work as described and we cannot fix it, we refund the unused part of your period. If you ordered as a private person by mistake, write to us within 14 days and we cancel the order and refund it in full.

6. The free check

The free check on our website asks one AI assistant a few buyer questions once. It is a sample, not a full report. It is limited per person and per day, and we may change or switch it off at any time.

7. Your obligations

• Give correct information about you and your brands, and keep your password safe.
• Add only brands you represent or are allowed to monitor. Competitors may be added as competitors.
• Do not misuse the service: no attempts to overload it, get around its limits, copy it or resell it, unless you have the Agency plan and use it for your own clients.
• Check suggested fixes and briefs before you publish anything based on them.

8. AI answers and limitation of liability

AI assistants change their answers over time, and answers can differ between people, apps, locations and settings. XCOTA reports what the assistants answered when we asked them through their programming interfaces; this can differ from what a person sees in the consumer app. Scores, fixes and briefs are generated with the help of AI and can be incomplete or wrong. They are suggestions, not professional, legal or marketing advice.

We do not guarantee any mention, ranking, citation or recommendation in any AI assistant. The service is provided “as is”. To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profit or lost business.

9. Availability

XCOTA depends on third parties, including the AI providers, PayPal and our hosting provider. We work to keep it running, but it may sometimes be unavailable or slower. We may improve and change features.

10. The assistant on our website

The chat assistant on xcota.eu is an AI. Its answers are for information only and may be wrong. They are not offers and do not change these terms; the prices and conditions on our website and in these terms prevail.

11. Your data and content

Your brands, questions, facts and reports remain yours. You allow us to process them to provide the service, as described in our privacy policy. We may publish statistics built from many accounts (for example, how often AI assistants cite review sites in a category), only in anonymous, aggregated form that does not identify you or your brands.

12. Changes to these terms

We may update these terms. We tell you by email about important changes at least 30 days before they apply. The price of a period you already paid does not change.

13. Contact

Write to hello@xcota.eu. We reply within 2 business days.

14. Governing law and disputes

These terms are governed by Romanian law. We first try to solve any dispute amicably: write to us and we reply within 15 business days. Disputes we cannot solve this way go to the competent courts in Romania.